Last updated: 12/2008

Free information on ISO9001:2000

What is Total Quality Management?

Already familiar with ISO9000 and want to know about what is needed to change to ISO 9001:2000?

ISO9001:2000
is the latest international standard for quality management and quality assurance systems. ISO9001:2000 replaces the obsolete 1994 versions of ISO9000 - ISO9001, ISO9002 and ISO9003.

This website provides free information and a free download on ISO9001:2000 quality management system or buy the quality handbook.

Sustainable, stress free ISO9001:2000
We tell you how to set up a stress free quality management system that will serve your organization into the future, at a fraction of the normal cost!

Gain ISO9001:2000 without incurring large fees
We offer clear, concise ISO9001:2000 information using our own ISO9001:2000 registered Quality Management System to provide examples of what is needed.

ISO9001:2000 upgrade, including template

ISO9001 quality standard checklist

The specific requirements of ISO9001:2000 are:
be customer focused
write down your applicable processes
operate those processes
prove that you are working to the standard
when it's working, take steps to improve the system
What's in the Quality Handbook?

When you download our free ISO9001 information, we will also email you five free tips about designing and implementing your quality management system such as:

flexibility in your procedures

making things simple

involving your people

choosing your auditors

getting value from ISO9001:2000

Implement just one of our quality management suggestions to save time, effort and make your business more profitable.

You probably already know the advantages of companies being ISO9001:2000 registered: it's easier to get contracts with large organizations, your processes work better, your staff become more customer focused. The bottom line is, for most, profits increase. Sometimes though, the costs involved in gaining registration just seem too high. Supposing there was a way of gaining ISO9001:2000 without incurring large fees?

We can help
by offering clear, concise ISO 9001:2000 guidance, prepared by professional communicators, using our own ISO 9001:2000 registered Quality Management System to provide examples of what is needed.

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What is Total Quality Management?

ISO 9001:2000 registered companies operate in accordance with independently assessed and monitored written procedures to ensure the company delivers the service or products the customer expects. Thus the customer of an ISO 9001:2000 company is assured that he will receive a high quality service; this gives rise to the term Quality Assurance.

An ISO 9001:2000 registered company is obliged, as part of its registration, to ensure customer satisfaction by pro-actively seeking feedback from its customers. Such procedures provide benefit to the ISO 9001:2000 company since it is able to ensure that it is delivering good services. The requirements of ISO 9001:2000 also ensure that the company's internal procedures are regularly assessed and optimised. However, the requirements of ISO 9001:2000 only apply to those processes that impact on the customer. Other internal processes such as accounts or human resources are not covered.

Total Quality Management (TQM) is the application of the principles of Quality Assurance as set out in ISO 9001:2000, to all aspects of the business. This provides opportunities to ensure that all departments of a business are optimised and deliver the service expected within the company. Like ISO 9001:2000, Total Quality Management is a process of continual improvement that requires setting standards and getting things right first time, every time.